Refund & Cancellation Policy

Last updated: August 5, 2026

Monthly services

For recurring services (voice agent, re-engagement, social media management, website hosting and chat): cancel any time by emailing kirby@flosys.org. Cancellation takes effect at the end of your current billing period — you keep the service through the period you've paid for, and we don't bill again after that. Partial months aren't prorated.

One-time builds

For custom one-time work (Business Blueprint, sales script kits, website builds): because these are built specifically for you, fees become non-refundable once we've delivered the work. If you cancel after paying but before we've started the build, we'll refund you in full.

If something's wrong

If a deliverable doesn't match what your order describes, tell us within 14 days of delivery and we'll fix it at no charge. If we can't make it right, we'll refund the affected item.

Billing mistakes

If we ever charge you incorrectly, email us and we'll correct it promptly — that's a full refund of the erroneous amount, no questions.

How refunds arrive

Approved refunds go back to your original payment method within 5–10 business days.

Contact

kirby@flosys.org · 346-590-6353.